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Due to the personal nature of our products Orange County Mattress does NOT offer refunds once product has been delivered. Exchanges only under our Comfort Trial policy.
We are committed to your satisfaction. Nothing is more important to us than knowing that our customers are happy and have made a perfect selection of a new mattress. That's why we offer our 60 Night Comfort Trial. On any new mattress (clearance and floor models excluded) we give you 60 days to try out your new mattress to ensure your happiness.
If after sleeping on your mattress set for at least the required 14 days and you are not satisfied, you can choose another mattress at equal or greater value with the customer paying any greater difference amount. A 10% handling charge plus a $125 redelivery fee will be assessed on all mattress exchanges. One exchange only – no exceptions!
No exchanges will be granted if the mattress has law tags removed, stains, damaged or missing parts.
We do not offer exchanges on adjustable bases, bed frames, protectors, pillows, sheets, and/or final sales items.
Exchanges are handled by the store where you purchased. If you purchased online, contact our customer service department at 714-586-8716 for assistance..
All deposits left on orders not completed within 90 days of purchase will turn into store credit. Merchandise will be returned to stock and will not be held.
If you feel your purchase has a manufacturing defect please contact Orange County Mattress customer service department so we can contact the manufacturer on your behalf. Based on the product you purchased and its warranty we will give you further instructions on how to proceed. Each manufacturer handles warranties in slightly different manners. Please do not send your purchase back to the manufacturer.